Refund policy

15-Day Returns

You can request a return within 15 days of receiving your order, including sale items. To be eligible, your item must be unworn (try-on only), undamaged and in its original packaging, and you will need your order number or proof of purchase.

How to start a return

Email us at support@gloworamart.com with your order number and the reason for your return. We reply within 1-2 business days. If your return is approved, we will send you the return address and instructions. Please do not send items back before your return is approved, as they cannot be accepted.

Return shipping

For change-of-mind returns, the customer pays return shipping. If your item arrived damaged, defective or incorrect, we cover all costs.

Damaged, defective or wrong items

Please inspect your order when it arrives. If something is wrong, email us within 7 days of delivery with your order number and a clear photo. We will send a replacement or give you a full refund, and in most cases you will not need to send the item back.

Ring size exchange

Wrong size? Contact us within 15 days of delivery and we will help you exchange it for the right size.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 10 business days. Your bank may need extra time to post it.

Non-returnable items

Gift cards.

Contact

Questions? Email support@gloworamart.com